Facebook chat! Simply the best way for your business to communicate in real time with your visitors.
Facebook has developed a Messenger Chat system (currently in beta) that makes it easy to integrate chat services on your listing pages.
- Facebook does sometimes make changes to their UI. Facebook provided instructions for configuring and white-listing chat on your site can be found here.
- Use of the Facebook Messenger Chat system requires use of a facebook business page. This is not available for connection to your personal facebook profile.
- The Facebook Chat system when in use on your site will appear similarly to the example below.
Whitelist your website domain in your facebook business account.
Go to Facebook page and click Settings at the top of the page.
Click Messenger Platform on the left.
Scroll down to Customer chat plugin section, and click on Set Up.
Create a greeting that people will see before deciding to chat. This greeting will only appear in customer chat on your website.
Let people know when to expect a response. You can always come back to this screen and change it. You also have an option to choose colors that match your brand or website.
In order to whitelist your domain, add site url and click Save button.
Hit update and the Facebook chat button will appear in bottom right corner :)