Frequently Asked Questions

Common questions answered from our support desk

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26 articles in this collection
Written by Nelson Cuesta, Dave Queen, Aaron Konter and 1 other
General Troubleshooting

Bug Reporting

What to do if our teams cannot reproduce an error you are experiencing
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Written by Nelson Cuesta
Updated over a week ago

What is a CDN and how does purging a cache work?

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Written by Nelson Cuesta
Updated over a week ago

What about my site 404's?

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Written by Nelson Cuesta
Updated over a week ago

Updating your Admin Menu

If you cannot find a link in your admin menu, or a product you ordered is not displaying, try this handy trick
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Written by Dave Queen
Updated over a week ago

Page Speed Performance Synthetic Tests VS Real World

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Written by Nelson Cuesta
Updated over a week ago

I pasted some code into my site, why isn't it working?

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Written by Nelson Cuesta
Updated over a week ago

Reconnecting Google Analytics Statistics

Has your google statistics panel stopped displaying results? Occasionally google requires that you re log in to your analytics account.
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Written by Dave Queen
Updated over a week ago

My blog posts stopped posting to Facebook, Twitter etc

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Written by Nelson Cuesta
Updated over a week ago

Google Webmaster Tools - Managing users, owners, and permissions

Adding addition users to your Google Webmaster Tools
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Written by Brad Ristic
Updated over a week ago

Why won't my video autoplay?

Earlier this year Safari on macOS and iOS, as well as Chrome for Desktop and Mobile introduced a new auto-play policy.
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Written by Brad Ristic
Updated over a week ago

My site went live and now I can't log in?

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Written by Nelson Cuesta
Updated over a week ago

Changing your site to a new domain

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Written by Nelson Cuesta
Updated over a week ago