> For the complete documentation index, see [llms.txt](https://support.agentfire.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.agentfire.com/add-ons/home-values/articles-2048115-home-values-customizing-the-emailed-home-valuation-report.md). # How to Change the Email With the Home Value Report How to turn on and write the email that sends visitors their home value report, and choose who it comes from. When someone gets an estimate, Home Values can email them a copy of the report with your own message on top. Open the menu in the top left and go to **Site Tools** > **Home Valuation** > **Customize & Settings**. Open the **Auto-Responder** tab. ![The Auto-Responder tab with From Name, From Email and the email template](https://2039430885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq65vhH2v4k5rpDOha9Vm%2Fuploads%2Fgit-blob-1d586c7f45871296be1bfb71c202a25d26bc5b10%2Fhv-autoresponder-1-email.png?alt=media) * **Enable auto-responder:** turn it on to send the email. * **From Name** and **From Email:** the name the email comes from, and the email replies go to. * **Email template:** your message. `{{full_name}}`, `{{email}}` and `{{phone}}` fill in the visitor's details. The report goes below it. Click **Update** on the right to save. Then go through Home Values on your live website with your own details, all the way to the report, and check your inbox. ## Common Questions
Leads aren't getting their report. Check **Enable auto-responder** is on, and ask them to check spam. If it's on and they still don't get it, email with their email address.
The email shows symbols instead of words. The text uses a symbol font. Select the text in **Email template**, choose a normal font, like Arial, and click **Update**.
How do I change the photo in the email? In **Email template**, click the photo, delete it, then click **Add Media** to add the new one. Click **Update**.