> For the complete documentation index, see [llms.txt](https://support.agentfire.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.agentfire.com/agentfire-idx/idx-questions/af-idx-frequently-asked-questions.md).

# AgentFire IDX: Common Questions

Answers to common AgentFire IDX questions: missing listings, filters, listing alerts, CRMs, importing leads, sold listings, more than one MLS, and what can be customized.

Quick answers about AgentFire IDX, the listing search on your website. For how visitors use the search, see [How Your Website's Property Search Works](/agentfire-idx/idx-questions/af-idx-understanding-how-the-property-search-works.md).

## Listings

<details>

<summary>A new listing, or a price or status change, isn't on my website yet.</summary>

Listings come from your MLS, and changes can take a few hours to show on your website. If it's still missing or out of date after a day, email <support@agentfire.com> with the MLS number and a link to the listing on your website.

</details>

<details>

<summary>A listing is on my website but not in my own listings or office listings section.</summary>

That section uses a saved search for your agent or office listings. Check the search was made with **Connect My Listings**. See [How to Show Your Own or Your Office's Listings With Connect My Listings](/agentfire-idx/idx-tools/connect-my-listings.md).

</details>

<details>

<summary>A listing's details are wrong, like the square footage.</summary>

Details come straight from the MLS, so the listing agent needs to correct them there. For your own listing, you can also add it in Listings Hub and edit the details. See [How to Create a Listing Page in Listings Hub](/site-tools/listings-hub-formerly-my-listings/listings-hub-creating-new-page.md).

</details>

<details>

<summary>A listing is on my website, but its photos aren't loading.</summary>

A temporary interruption in the service that loads listing photos can cause this. If the photos stay missing, email <support@agentfire.com> with links to the affected listings.

</details>

<details>

<summary>Does AgentFire IDX show sold listings?</summary>

Yes, if your MLS shares them.

</details>

<details>

<summary>Can you remove the listing agent's name from a listing?</summary>

No. MLS rules require each listing to show the listing brokerage. What else has to show, like the agent's name or phone number, depends on your MLS.

</details>

<details>

<summary>Can I show buyer agent compensation on a listing?</summary>

Not on MLS listings: offers of compensation can't be shown there under NAR's rules. For your own listing, you can add it in Listings Hub with your seller's OK, following your brokerage's and MLS's rules.

</details>

## Search and filters

<details>

<summary>Why doesn't my website have a filter my old website had, like Pool?</summary>

The filters depend on the data your MLS shares and which fields we support for it, so they vary from one MLS to another. Visitors can use **Search by Keywords** for words in the listing, like "pool".

</details>

<details>

<summary>Can you add a filter for me if I pay for it?</summary>

No. We add filters to the search for everyone and can't add one for a single website.

</details>

<details>

<summary>Can I hide some filters or property types from my search?</summary>

Yes, with **Search Restrictions**. Hiding a filter doesn't remove listings from your website. See [How to Limit Your Property Search With Search Restrictions](/agentfire-idx/idx-tools/search-restrictions-tool.md).

</details>

<details>

<summary>Can my website show listings from more than one MLS?</summary>

Yes, if we support each MLS and they allow it. Email <support@agentfire.com> with the MLS names.

</details>

## Listing alerts and leads

<details>

<summary>How do I set up listing alerts for a lead?</summary>

From the lead's profile in your dashboard. See [How to Set Up Listing Alerts for a Lead](/agentfire-idx/listing-alerts/agentfire-idx-listing-alerts.md).

</details>

<details>

<summary>Can I change how listing alert emails look?</summary>

Only the contact details on them. The rest of the email is the same for everyone.

</details>

<details>

<summary>Can I add a CC to a listing alert?</summary>

No. Each person needs their own account on your website and their own alert.

</details>

<details>

<summary>Can listing alerts be sent by text?</summary>

No, alerts are sent by email. You can copy a listing's link from your website and text it yourself.

</details>

<details>

<summary>Can I import my leads and their alerts from another website?</summary>

Not in bulk. You can add leads one at a time and set up their alerts, so start with your most important ones. For a large list, add them to your CRM and send them links to searches on your website. When they sign up again, set up their alerts.

</details>

<details>

<summary>Which CRMs work with AgentFire IDX?</summary>

IDX leads go to your **Lead Manager**, and from there to any CRM you've connected. With Follow Up Boss you can also add the AgentFire widget to manage a lead's alerts from their Follow Up Boss profile. See [How to Connect Follow Up Boss to Your Website](/integrations/follow-up-boss/crm-how-to-connect-your-follow-up-boss-account.md).

</details>

## Design

<details>

<summary>Can you change the design of the IDX pages?</summary>

Partly. Our design team can change the listing page template on your website, like its layout, colors and extra content. Parts that come straight from the MLS data can't be changed.

</details>

<details>

<summary>Can I use a different IDX on my website?</summary>

Your website comes with AgentFire IDX. We can also connect Showcase IDX, RealScout or Ruuster. Email <support@agentfire.com> to ask which other IDX options we can connect.

</details>