--- title: How to Send Us Your DNS zone Records? description: When we host your website, we manage its core DNS (Domain Name System) records. The DNS system is like the internet's phonebook—it tells browsers where to find your website. However, your domain might --- [Skip to content](https://support.agentfire.com/en/how-to-send-us-your-dns-zone-records#main-content) English Show submenu for translations [More support](https://support.agentfire.com/en/kb-tickets/new) ![color\_inverted@4x](https://support.agentfire.com/hs-fs/hubfs/color_inverted@4x.png?width=200&height=77&name=color_inverted@4x.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.agentfire.com/en/kb-tickets/new) How can we help? - There are no suggestions because the search field is empty. 1. [AgentFire Help Desk](https://support.agentfire.com/en) 2. [FAQs and General](https://support.agentfire.com/en/faqs-and-general) 3. [Common Questions](https://support.agentfire.com/en/faqs-and-general#common-questions) # How to Send Us Your DNS zone Records? When we host your website, we manage its core DNS (Domain Name System) records. The DNS system is like the internet's phonebook—it tells browsers where to find your website. **However, your domain might also be configured to work with other services, such as:** - **Email providers** (like Google Workspace or Microsoft 365) - **Subdomains** (like blog.yourwebsite.com or shop.yourwebsite.com) - **Third-party verification services** (for marketing, security, emails etc.) To ensure these services continue to work seamlessly after your website is live on our servers, we need a complete list of your current DNS records. This allows us to add them to your website's configuration on our end.   ### **The Required Format: Clear Text** To avoid errors, we need your records in a **clear text format**. This means the information should be typed or copied directly into the body of your support ticket or into a simple text file (.txt). **IMPORTANT:** Please do not send screenshots. Screenshots cannot be copied, are often hard to read, and can lead to typos and mistakes when we re-enter the data. Your list should include the **Type**, **Name** (or Host), and **Value** (or Target/Data) for each record. If you see a **TTL** (Time To Live), please include that as well. **Here is a perfect example of what types of records you can send to us:** | Type | Name / Host | Value / Target | TTL | | --- | --- | --- | --- | | A | @ | 192.0.2.123 | 3600 | | CNAME | something | yourwebsite.com | Auto | | MX | @ | aspmx.l.google.com | 3600 | | MX | @ | alt1.aspmx.l.google.com | 3600 | | TXT | @ | google-site-verification=abc123xyz789 | 14400 | | TXT | mail.\_domainkey | v=DKIM1; k=rsa; p=MIGfMA... | Auto | | CNAME | shop | shops.myshopify.com | 3600 | **(Note: The @ symbol typically represents your root domain, e.g., yourwebsite.com)** ### **How to Find Your DNS Records** Reach out to your service provider that requires from you to add DNS records , their support will help you with required DNS records ### **How to Send the Records to Us** 1. **Open a support ticket** with our team by sending it to **support@agentfire.com** 2. In the ticket, state that you are providing the DNS records for your domain. 3. **Copy and paste the records** directly into the ticket's message box, using the clear text format shown above. 4. If you used an "Export" feature that gave you a .txt file, you can attach that file to the support ticket. 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