This article will illustrate the difference between manual and automatic reviews and how to populate the desired reviews on a slider.
Manual reviews
Manual reviews, as the name suggests, are reviews that you manually add using our Reviews Tool.
To access this tool, navigate to your dashboard - site tools - Reviews:
As shown above, once you have accessed this tool, you'll be able to manually add a review, whether it came from Google, Facebook, Pinterest, etc...
First you'll need to click the ADD REVIEW button, type add the client's name and click on Add review:
Immediately, a column will appear on the right:
Over here you can edit the client's name (if needed), add the desired rating(s), edit the review's title, subtitle, add the review's content, upload the client's image if you have it and add the video URL if this is a video review.
Note: there's no limit to how many reviews you can manually add also reviews can be assigned to each agent to have it reflected in their agents' pages:
Automatic Reviews
Automatic reviews are configured to be pulled from sources such as Google, Facebook or Zillow. Typically, these settings are established by your designer during the development phase of your site.
For Google reviews, a special key or code is required, which is generated once your Google profile gains audience popularity (e.g., receiving more than one review, increasing views, searches, etc.). Your designer will inform you if this key has been generated by Google. If not, Google reviews will need to be temporarily added manually, as described above.
You can verify this connection by navigating to the settings section:
As shown above, Facebook reviews can be easily connected by adding your facebook page link. Also, as highlighted in yellow:
If your Facebook page is a New Experience Page, we won’t be able to fetch your reviews since reviews, in this case, are accessible only to logged-in users. You can make your reviews fully public by switching back to Classic Page, however, if you switch to Classic Page, the new features of the New Experience Page may get lost, including Insights, Ads and Content (such as posts, photos, videos and stories).
Connecting your Zillow reviews is also part of the development phase, however these can also be connected after your site goes live. All we need is the email that's connected to your Zillow account.
On the same review settings, head over the zillow tab, then click on the add new button, next type in your name and the email address linked to your Zillow account and click on update.
Note: you can connect multiple Google, Facebook and Zillow accounts, this means if you have a company website with more than 2 agents their reviews can be reflected on the site!
Add Reviews to a Slider
Once you've added your reviews and/our sources, you're ready to have these reviews reflected on a slider.
In the desired page, you've probably added a Slider widget using our spark creator, if you'd like to you can review our spark creator tool over here.
In the slider widget, head over to the content section:
On the Source tab select Reviews and then a new tab called Reviews Type will show up:
a. Mixed sources - will allow you to select from either Google, Facebook and/or Custom (the manually added reviews)
b. Zillow - the slider will use the templated version to display Zillow reviews
NOTE: Due to Zillow's policies, we cannot include reviews from other sources in the same slider, nor can we hide negative reviews. To display combined source reviews (Zillow and others), you will need to add more than one slider on a page.
c. Video Reviews - will display the video reviews if you manually added a review with a video URL.
Lastly, if you selected Mixed sources or Video Reviews as your type, you'll have the option to select to display the reviews from a Category or a specific Agent(s):
if you select Zillow as the type it will allow you to select agent(s) only:
Also, a slider can be toggled to display a maximum of 20 reviews, if you have any further questions on this, feel free to contact support at support@agentfire.com.