> For the complete documentation index, see [llms.txt](https://support.agentfire.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.agentfire.com/faqs-and-general/common-questions/articles-1505006-how-to-update-my-billing-information.md).

# How to Update Your Payment Card

Add a new credit or debit card to your AgentFire account, make it the card that gets charged, and remove an old one.

You can change the card AgentFire charges yourself, from your Dashboard.

{% stepper %}
{% step %}

### Open Manage Billing

On your Dashboard home page, click **Manage Billing** in the **Next Due Date** box. **Billing Info** opens in a new tab.

![The Next Due Date box with the Manage Billing link](https://2039430885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq65vhH2v4k5rpDOha9Vm%2Fuploads%2Fgit-blob-7f94011575b8bcf3bf722cc792808d545536d0a4%2Fbilling-1-manage.png?alt=media)
{% endstep %}

{% step %}

### Go to Payment Methods

Click the **Payment Methods** tab, then **Add New**.

![The Payment Methods tab with the Add New button](https://2039430885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq65vhH2v4k5rpDOha9Vm%2Fuploads%2Fgit-blob-f1835105b179b9201b6830a5dcc932ab4556dd73%2Fbilling-2-payment-methods.png?alt=media)
{% endstep %}

{% step %}

### Enter the new card

Enter the **Credit/Debit Card Number**, **Expiration Date** and **CVC**. Pick the **Billing Address**, or click **+ Add new** to add a different one. Then click **Confirm**.

![The New Payment Method form](https://2039430885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq65vhH2v4k5rpDOha9Vm%2Fuploads%2Fgit-blob-bbfc808118f50a986af600046069faa10fc91d3c%2Fbilling-3-new-card.png?alt=media)
{% endstep %}

{% step %}

### Make it the card that gets charged

Back on **Payment Methods**, click **Make Primary** next to the new card. The card marked **Default** is the one charged each month.

![A saved card with the Default status and the Make Primary button](https://2039430885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq65vhH2v4k5rpDOha9Vm%2Fuploads%2Fgit-blob-1df91df4e85f16dd4ad64eed3648c2f30518b0fb%2Fbilling-4-make-primary.png?alt=media)
{% endstep %}
{% endstepper %}

To remove an old card, click the trash icon next to it. Add the new card and make it primary first, so there's always a card to charge.

{% hint style="info" %}
**Can't log in to your Dashboard?** Email <billing@agentfire.com> and we'll help you update your card. Never email your full card number.
{% endhint %}

## Other things on Billing Info

* **Invoices**: your past invoices, with the due date, date paid, status and amount.
* **Billing Contacts**: the name, address and phone on your billing account.
* **Settings**: choose whether payment receipts are emailed to you.
* **Cancel Subscription**: see [How to Cancel or Pause Your Website Subscription](/faqs-and-general/general/how-to-cancel-or-pause-your-website-subscription.md). Removing your card doesn't cancel your subscription.

## Common Questions

<details>

<summary>I added a new card, but the old one was still charged.</summary>

The new card probably wasn't made primary. On **Payment Methods**, click **Make Primary** next to the new card.

</details>

<details>

<summary>My card was declined.</summary>

Check with your bank first. Banks sometimes block a charge they don't recognize. Then add the card again, or email <billing@agentfire.com> and we'll retry the charge.

</details>

<details>

<summary>My website is down because of a missed payment.</summary>

Email <billing@agentfire.com>. Adding a new card may not pay the missed invoice by itself, so we'll make sure it's paid and your site is back up.

</details>

<details>

<summary>I need to change the email address on my account.</summary>

Email <support@agentfire.com> with the old and new email addresses.

</details>