> For the complete documentation index, see [llms.txt](https://support.agentfire.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.agentfire.com/faqs-and-general/common-questions/having-trouble-with-emails-going-to-spam-a-guide-to-finding-the-right-help.md).

# How to Fix Emails Going to Spam

Fix emails landing in spam: your own outgoing email, and lead notifications or listing alerts sent by your website.

Who can fix it depends on which emails are going to spam:

* **Emails you send** from your own mailbox (Gmail, Outlook, Google Workspace, Microsoft 365, Mailchimp and so on). Your email provider fixes these, and we add any DNS records they give you.
* **Emails your website sends**, such as new lead notifications and listing alerts. These usually just need to be marked as safe.

{% tabs %}
{% tab title="Emails you send" %}
Whether your email lands in the inbox depends mostly on your email provider and on three DNS records that prove the email really came from you: **SPF**, **DKIM** and **DMARC**. We manage your DNS, but your email provider decides what those records should say.

{% stepper %}
{% step %}

### Ask your email provider for the right records

Contact your email provider's support and ask:

* "My emails are going to spam. Can you check my account's sending reputation?"
* "What exact SPF, DKIM and DMARC records should my domain have?"
  {% endstep %}

{% step %}

### Send the records to us

Email <support@agentfire.com> with the records exactly as your provider gives them: the type, host (name) and value of each. We'll add or update them. See [How to Add or Change DNS Records](/launch/redirects-and-dns-management/how-to-add-or-change-dns-records.md).
{% endstep %}

{% step %}

### Test again

Once we confirm the records are in, send a test email. [Mail-Tester](https://www.mail-tester.com/) gives you a score and shows what's still wrong.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Your domain should have only **one** SPF record. If you send email through more than one service, ask your email provider for a single SPF record that includes all of them, and send us that one.
{% endhint %}
{% endtab %}

{% tab title="Emails your website sends" %}
Lead notifications, listing alerts and other emails from your website are sent from a special address on your domain that we set up and authenticate for you. If they land in spam, the recipient's email filter is usually being cautious.

1. Open your spam or junk folder, open the email, and mark it **Not spam** (or **Not junk**).
2. Add the sender to your contacts or safe senders list.
3. In Gmail, you can also create a filter: search for the sender, click **Create filter**, and choose **Never send it to Spam**.

If your company's IT team manages your email (for example, Microsoft 365 with Defender), ask them to allow emails from your website's sending address. If they need technical details, email <support@agentfire.com> and we'll send them.

Not getting lead emails at all? Check your notification email address in your lead form settings, then look in spam.
{% endtab %}
{% endtabs %}

## Common Questions

<details>

<summary>Did my website cause my emails to go to spam?</summary>

Usually not. Your website and your email are separate services. The most common causes are a missing or wrong DNS record, or a problem with the email provider's sending reputation.

</details>

<details>

<summary>Can AgentFire check my email for me?</summary>

We can confirm which DNS records your domain has and send you a copy to share with your email provider. We can't see inside your email account or test your provider's servers.

</details>

<details>

<summary>Can I check my records myself?</summary>

Yes. [MXToolbox](https://mxtoolbox.com/SuperTool.aspx) lets you look up your SPF, DKIM and DMARC records and check whether your domain is on a blocklist.

</details>

<details>

<summary>My lead emails come from a Gmail address and land in spam.</summary>

Free addresses like Gmail can't be authenticated for your domain, so filters trust them less. Ask us to send notifications from an address on your own domain instead.

</details>