> For the complete documentation index, see [llms.txt](https://support.agentfire.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.agentfire.com/faqs-and-general/common-questions/how-to-get-assistance.md).

# How to Get Help From the AgentFire Team

The ways to reach the AgentFire team: live chat, email or a booked call from your Dashboard, plus what to include so we can help faster.

The quickest way to reach us is the **Live Help** icon (the lifesaver) at the top right of your Dashboard. It gives you three options.

![The Live Help menu with Live Chat, Email Us and Schedule a Call](https://2039430885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq65vhH2v4k5rpDOha9Vm%2Fuploads%2Fgit-blob-3446518a2694ad811fcc6305a0b51658bc3d140c%2Fhelp-1-live-help.png?alt=media)

| Option              | Best for                                                                                     |
| ------------------- | -------------------------------------------------------------------------------------------- |
| **Live Chat**       | Quick questions during business hours. Opens a chat in our Help Center.                      |
| **Email Us**        | Anything else, including changes you'd like us to make. Goes to <support@agentfire.com>.     |
| **Schedule a Call** | A screen-share to walk through your website or a setup together. Pick a time that suits you. |

## Getting a faster answer

Whichever way you reach us, include:

* The page address, or where in the Dashboard you are.
* What you expected to happen and what happened instead.
* A screenshot, with the spot circled if you can.
* For a list of changes, everything in one email or document, with any photos or files attached.

## Booking a call

Click **Schedule a Call**, pick a day and time, and fill in your details. In the notes, say what you'd like to cover so we can come prepared. Check the time zone shown above the times before you book.

If none of the times work, or you missed your call, book another time the same way, or email <support@agentfire.com>.

## Weekly Office Hours

The **Office Hours** box on your Dashboard home page invites you to our weekly success calls. Click **Sign Me Up** to join.

## Common Questions

<details>

<summary>The chat says no one is available.</summary>

The team may be busy or it's outside business hours. Send your question to <support@agentfire.com> and we'll reply by email, or book a call.

</details>

<details>

<summary>Do I have my own account manager?</summary>

No. Your questions go to the whole support team, so someone can help even when one person is away. Mention your earlier ticket or call if you're following up.

</details>

<details>

<summary>I booked a call but didn't get an invite or meeting link.</summary>

Check your spam folder for the email from the booking page. If it isn't there, email <support@agentfire.com> with the date and time you booked.

</details>

<details>

<summary>My SEO company sent a list of changes. Who should get it?</summary>

Email the list to <support@agentfire.com>. Ask your SEO company for specific changes, like the page and the exact text or setting, rather than general advice.

</details>