> For the complete documentation index, see [llms.txt](https://support.agentfire.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.agentfire.com/faqs-and-general/general/how-to-cancel-or-pause-your-website-subscription.md).

# How to Cancel or Pause Your Website Subscription

Cancel your AgentFire website from your Dashboard in a few clicks, or keep your site stored with On Ice if you plan to come back.

You can cancel your website subscription yourself from your Dashboard. It takes about a minute, and no advance notice is needed.

Billing can't be paused. If you only need a break, you can keep your site stored with our [On Ice storage option](#need-a-break-instead-store-your-site).

## Before You Cancel

Do these while your site is still active, because they can't be done afterward:

* **Save your leads.** Export your contacts as a CSV file from Lead Manager.
* **Request a content export.** Email <support@agentfire.com> to get your blog posts as an XML file. Images aren't included, so save any photos and logos you want to keep.
* **Get your DNS records.** If we manage your domain's DNS, ask <support@agentfire.com> for a copy of your records, including any email records. Give them to your new provider before you change anything.

Your domain stays yours after you cancel. The site design, layout and tools belong to AgentFire and can't be exported.

{% hint style="warning" %}
Moving your domain to another provider takes your AgentFire site offline, but it **does not cancel your subscription**. Cancel using the steps below.
{% endhint %}

## How to Cancel

Log in to your Dashboard at `yourdomain.com/wp-admin`, then follow these steps.

{% stepper %}
{% step %}

### Open Manage Billing

On the Dashboard home screen, click **Manage Billing** in the **Next Due Date** box.

<figure><img src="https://2039430885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq65vhH2v4k5rpDOha9Vm%2Fuploads%2Fgit-blob-e5dc1f60c8243c0a104c6617d1c1db2427040750%2Fcancel-1-manage-billing.png?alt=media" alt="Dashboard home screen with the Manage Billing link highlighted in the Next Due Date box"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Click Cancel Subscription

On the **Billing Info** page, click **Cancel Subscription** in the top right.

<figure><img src="https://2039430885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq65vhH2v4k5rpDOha9Vm%2Fuploads%2Fgit-blob-13d3222a9afbe4bd1009e2d8665f1aa5c65d5024%2Fcancel-2-billing-info.png?alt=media" alt="Billing Info page with the Cancel Subscription button highlighted"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Accept the offer or cancel anyway

You'll see a one-time offer of **50% off your subscription for the next 3 months**. It's available for 24 hours.

* To stay and take the discount, click **Accept Offer**. Our team will contact you to set it up.
* To continue cancelling, click **Cancel Anyway**.

<figure><img src="https://2039430885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq65vhH2v4k5rpDOha9Vm%2Fuploads%2Fgit-blob-46567c2856a167961af31f2f66b834e05bb3cc01%2Fcancel-3-offer.png?alt=media" alt="Cancellation offer showing 50% off for 3 months with Accept Offer and Cancel Anyway buttons" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Tell us why and confirm

Choose a reason from the list, add any feedback you'd like to share, then click **Confirm Cancelation**.

<figure><img src="https://2039430885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq65vhH2v4k5rpDOha9Vm%2Fuploads%2Fgit-blob-cd18435fe19dd2bdd713faa81d5ffbd9cc372f40%2Fcancel-4-reason.png?alt=media" alt="Sorry To See You Go window with a reason menu, a feedback box and the Confirm Cancelation button" width="420"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="info" %}
**Can't log in to your Dashboard?** If you've already moved your domain to another provider, your login won't work. Email <billing@agentfire.com> from the account owner's email address with your website address, and our team will cancel for you.
{% endhint %}

## What Happens After You Cancel

* **Billing stops.** You won't be charged for future billing periods.
* **Your website goes offline.** Visitors will no longer see your AgentFire site.
* **IDX and add-ons billed by AgentFire end with your website.** You don't need to cancel them separately. Services you pay another company for directly must be cancelled with that company.
* **Point your domain elsewhere.** Log in to your domain provider and point your domain to your new website so visitors don't land on a dead page.

## Need a Break Instead? Store Your Site

If you're stepping away for a while but plan to come back, **On Ice** keeps your website and its content stored for **$30/month**. Your site won't be visible to visitors while it's On Ice, but you can bring it back without a reactivation fee.

To set up On Ice, email <billing@agentfire.com>.

## Coming Back Later

* **Within 6 months of cancelling:** we typically waive the reactivation fee.
* **After 6 months:** a reactivation fee applies to restore your site.

Email <billing@agentfire.com> to reactivate.

## Common Questions

<details>

<summary>Can I cancel just one add-on and keep my website?</summary>

Yes. Add-ons can't be cancelled from the Dashboard, so email <billing@agentfire.com> with the add-on name and let us know you're keeping your website.

</details>

<details>

<summary>Do I need to give notice before cancelling?</summary>

No. You can cancel any time.

</details>

<details>

<summary>I cancelled but didn't get a confirmation. Am I still being charged?</summary>

Email <billing@agentfire.com> and we'll confirm your cancellation and that billing has stopped.

</details>

## Need Help?

For cancellation, On Ice or billing questions, email <billing@agentfire.com>. For content exports, DNS records or Dashboard access, email <support@agentfire.com>.