> For the complete documentation index, see [llms.txt](https://support.agentfire.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.agentfire.com/integrations/lead-manager/articles-1520639-lead-manager-understanding-your-lead-form-notifications-with-le.md).

# How to Edit the Automatic Email Your Leads Get

Edit the automatic email someone gets after they fill out a form on your website: the subject, the message, your signature, and the header and footer.

When someone fills out a form on your website, they can get an automatic email back, like a thank-you or the guide they asked for. This is called an **auto response**. You can change its subject and message for each type of form.

This article covers the email your **lead** gets. To choose who on your team gets notified about new leads, see [How to Choose Who Gets Your Lead Emails](/spark-editor/lead-forms/articles-1521098-lead-forms-editing-your-sending-options.md).

## Edit an auto response

{% stepper %}
{% step %}

### Open Lead Auto Responses

Go to **Leads** > **Lead Manager** > **Notification Settings** and click the **Lead Auto Responses** tab.
{% endstep %}

{% step %}

### Add the form's template

Under **Auto Responses**, click **Add Template**. Pick the form from the list, under **Templated Forms** for our standard forms (like **Contact Form** or **Request a Buyer Guide**) or **Custom Forms** for forms you built.

<figure><img src="https://2039430885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq65vhH2v4k5rpDOha9Vm%2Fuploads%2Fgit-blob-5a3cf5b06251ed5bffb60f03394cab95c835636d%2Fauto-response-1-templates.png?alt=media" alt="The Email Templates list with Templated Forms and Custom Forms, and the Contact Form highlighted" width="375"><figcaption></figcaption></figure>

If the form is already in your **Auto Responses** list, click the gear next to it instead.
{% endstep %}

{% step %}

### Write the subject and message

Change the **Subject Line** and **Body Text**, then click **Update**.

![The auto response editor with Subject Line and Body Text](https://2039430885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq65vhH2v4k5rpDOha9Vm%2Fuploads%2Fgit-blob-cc59daf4a3e92ef699983a5a38903eb6dadf9021%2Fauto-response-2-edit.png?alt=media)
{% endstep %}

{% step %}

### Save

Click **Save Settings** at the top right.
{% endstep %}
{% endstepper %}

A form only sends an auto response if one is chosen in its own settings. To check, open the page in the editor, click the form, open **Form Notifications** and look at **Auto-Response Template**. **Disabled** means that form sends none.

## Personalize the email

Add these codes to the subject or message and they fill in automatically. The full list is on the **Email Macros** tab.

| Code                     | Fills in                                   |
| ------------------------ | ------------------------------------------ |
| `{{ lead.first_name }}`  | The lead's first name                      |
| `{{ lead.full_name }}`   | The lead's full name                       |
| `{{ lead.agent_name }}`  | The name of the agent assigned to the lead |
| `{{ lead.agent_email }}` | That agent's email                         |
| `{{ site_name }}`        | Your website's name                        |
| `{{ signature }}`        | Your email signature                       |

For example: `Thanks, {{ lead.first_name }}! I'll be in touch soon.`

Your signature is set on the **Your Notifications** tab under **Email Signature**.

## Change the header and footer

The **Email Template** section at the top of **Lead Auto Responses** has a **Header** and **Footer** that go on every auto response, like your logo or contact details. Edit them and click **Save Settings**.

## Common Questions

<details>

<summary>A lead says they didn't get my automatic email.</summary>

Check that the form's **Auto-Response Template** isn't set to **Disabled**, and that the form has a template under **Lead Auto Responses**. Then ask them to check their spam folder.

</details>

<details>

<summary>Can I send a different email for each form?</summary>

Yes. Add a separate template for each form under **Auto Responses**.

</details>

<details>

<summary>Where do I see what the lead filled out?</summary>

In **Leads** > **Lead Manager**, open the lead's profile and click **Submissions**.

</details>

<details>

<summary>Does my CRM send these emails?</summary>

No. Auto responses come from your website. If your CRM sends its own welcome email too, the lead could get two, so you may want to turn one off.

</details>
