> For the complete documentation index, see [llms.txt](https://support.agentfire.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.agentfire.com/site-tools/engage/articles-engage-connecting-a-team-member.md).

# How to Send a Popup's Leads to One Agent

How to assign an Engage popup to one agent so its leads go to them in Lead Manager, and how to change or remove it.

You can assign an Engage popup to one of your team members. Leads from that popup show that agent in **Lead Manager**. If you haven't connected a CRM, the agent also gets the lead email.

{% stepper %}
{% step %}

### Open the popup's actions

Go to **Site Tools** > **Engage**. Click **Actions** next to the popup and choose **Assign Agent**.

![The Engage Actions menu with Assign Agent highlighted](https://2039430885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq65vhH2v4k5rpDOha9Vm%2Fuploads%2Fgit-blob-a0a53572f32fa9e472e6bcf2778162f91acd37b2%2Fengage-agent-1-menu.png?alt=media)
{% endstep %}

{% step %}

### Choose the agent

Click **Assign** next to the agent. You can search by name.

![The Assign Agent window with the list of agents](https://2039430885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq65vhH2v4k5rpDOha9Vm%2Fuploads%2Fgit-blob-58b6098e9f9e4a8c7978bc024218cd5420861206%2Fengage-agent-2-assign.png?alt=media)
{% endstep %}
{% endstepper %}

To stop sending the popup to that agent, open **Assign Agent** again and click **Assign** next to **None**.

Only team members on your website show in the list. To add one, see [How to Add or Edit a Team Member Profile](/site-tools/team-members/team-members-adding-a-new-team-member-profile.md).

## Common Questions

<details>

<summary>Can my agents edit popups themselves?</summary>

No. Agents with their own login can't open Engage. An admin on your account can make the changes, or email <support@agentfire.com>.

</details>

<details>

<summary>I want each agent's page to have their own popup.</summary>

Duplicate the popup from **Actions** > **Duplicate**, assign the copy to the agent, then use **Actions** > **Targets** to show it on their page. See [How to Show an Engage Popup on a Page](/site-tools/engage/how-to-add-an-engage-cta-to-a-page.md).

</details>

<details>

<summary>My CRM stopped getting these leads after I assigned an agent.</summary>

Email <support@agentfire.com> with the popup's name and your CRM, and we'll check how leads are being sent.

</details>