> For the complete documentation index, see [llms.txt](https://support.agentfire.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.agentfire.com/spark-editor/lead-forms/understanding-social-media-lead-capture.md).

# Why Some Leads Have No Phone Number (Facebook and Google Sign-Up)

Why leads who sign up with Facebook or Google may not have a phone number, and how to turn those sign-up options off.

Visitors can sign up on your website with Facebook or Google instead of filling in the form. It's quick for them, so more people sign up.

The catch: Google and Facebook only share basic details, like name and email. So leads who sign up this way may not have a phone number, even when your form asks for one.

## Turn off Facebook and Google sign-up

If you'd rather every lead fills in the form, phone number included:

1. Go to **Site Tools** > **AgentFire IDX** > **Settings**.
2. On the **Registration** tab, set **Disable Social Logins** to **Yes**.
3. Click **Update**.

![The Disable Social Logins setting](https://2039430885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq65vhH2v4k5rpDOha9Vm%2Fuploads%2Fgit-blob-843ef2d3be13977072f615566e28674cdb2c8471%2Fidx-social-logins-1-disable.png?alt=media)

This removes the Facebook and Google buttons from your website's sign-up and sign-in forms. Visitors then sign up with the form.

## Common Questions

<details>

<summary>Will this add phone numbers to leads I already have?</summary>

No. It only changes how new leads sign up.

</details>

<details>

<summary>Should I turn social sign-up off?</summary>

It's up to you. With it on, more people sign up, but some leads only have a name and email. With it off, you get the full form, but some people won't bother.

</details>

<details>

<summary>A form still shows the Facebook and Google buttons.</summary>

Email <support@agentfire.com> with the page it's on and we'll check it.

</details>