Be instantly available to your site visitors with Facebook Chat options!
Facebook chat! Simply the best way for your business to communicate in real time with your visitors.
Facebook has developed a Messenger Chat system that makes it easy to integrate chat services on your listing pages.
Use it as a widget or as a clickable button below your profile image!
- Facebook does sometimes make changes to their UI. Facebook provided instructions for configuring and white-listing chat on your site can be found here.
- Use of the Facebook Messenger Chat system requires use of a Facebook business page. This is not available for connection to your personal Facebook profile.
- The Facebook Chat system when in use on your site will appear similarly to the example below.
IMPORTANT NOTES:
- Facebook does sometimes make changes to their UI. Facebook provided instructions for configuring and white-listing chat on your site can be found here.
- Use of the Facebook Messenger Chat system requires use of a Facebook business page. This is not available for connection to your personal Facebook profile.
- The Facebook Chat system when in use on your site will appear similarly to the example below.
![2-Nov-30-2023-09-51-23-4958-PM](https://support.agentfire.com/hs-fs/hubfs/2-Nov-30-2023-09-51-23-4958-PM.png?width=688&height=369&name=2-Nov-30-2023-09-51-23-4958-PM.png)
Obtaining your Facebook Page ID#
Before you can enable this feature as a button or as a widget, you'll need to create an ID to use from your Facebook profile. To use this feature, you must have a Facebook Business page.
Step 1:
Whitelist your website domain in your Facebook Business account.
Go to Facebook Business page and click Settings in the side menu.
![3-Nov-30-2023-09-51-31-7029-PM](https://support.agentfire.com/hs-fs/hubfs/3-Nov-30-2023-09-51-31-7029-PM.png?width=688&height=312&name=3-Nov-30-2023-09-51-31-7029-PM.png)
Select New Page Experience on the left.
![4-Nov-30-2023-09-51-39-3767-PM](https://support.agentfire.com/hs-fs/hubfs/4-Nov-30-2023-09-51-39-3767-PM.png?width=517&height=616&name=4-Nov-30-2023-09-51-39-3767-PM.png)
From here, click Advanced Messaging.
![5-Nov-30-2023-09-51-46-3610-PM](https://support.agentfire.com/hs-fs/hubfs/5-Nov-30-2023-09-51-46-3610-PM.png?width=358&height=555&name=5-Nov-30-2023-09-51-46-3610-PM.png)
Scroll down to the Whitelisted domains section, then insert your site URL and click the Add button.
![6-Nov-30-2023-09-51-56-7461-PM](https://support.agentfire.com/hs-fs/hubfs/6-Nov-30-2023-09-51-56-7461-PM.png?width=688&height=309&name=6-Nov-30-2023-09-51-56-7461-PM.png)
STEP 2:
Obtain your Page ID from your Facebook profile.
Navigate to your Facebook Business Page and click the About button.
![7-Nov-30-2023-09-52-02-6745-PM](https://support.agentfire.com/hs-fs/hubfs/7-Nov-30-2023-09-52-02-6745-PM.png?width=688&height=421&name=7-Nov-30-2023-09-52-02-6745-PM.png)
Select Page Transparency and Copy your page ID.
![8-Nov-30-2023-09-52-09-4341-PM](https://support.agentfire.com/hs-fs/hubfs/8-Nov-30-2023-09-52-09-4341-PM.png?width=688&height=420&name=8-Nov-30-2023-09-52-09-4341-PM.png)
Using Facebook Chat as an on page chat widget
![](https://support.agentfire.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio6399176665358c8694437fd002d9f175blue-bar.png)
Navigate to your AF Editor for your selected team member.
![9-Nov-30-2023-09-52-16-6927-PM](https://support.agentfire.com/hs-fs/hubfs/9-Nov-30-2023-09-52-16-6927-PM.png?width=688&height=251&name=9-Nov-30-2023-09-52-16-6927-PM.png)
Go to the "Call to Action Tab" in the AF Editor and toggle the button to Enable FB messenger.
![10-Nov-30-2023-09-52-24-2673-PM](https://support.agentfire.com/hs-fs/hubfs/10-Nov-30-2023-09-52-24-2673-PM.png?width=688&height=310&name=10-Nov-30-2023-09-52-24-2673-PM.png)
Now enter the Page ID.
![11-Nov-30-2023-09-52-31-4735-PM](https://support.agentfire.com/hs-fs/hubfs/11-Nov-30-2023-09-52-31-4735-PM.png?width=325&height=461&name=11-Nov-30-2023-09-52-31-4735-PM.png)
Be sure to save your work!
![12-Nov-30-2023-09-52-40-2095-PM](https://support.agentfire.com/hs-fs/hubfs/12-Nov-30-2023-09-52-40-2095-PM.png?width=532&height=156&name=12-Nov-30-2023-09-52-40-2095-PM.png)
The Facebook chat button will appear in bottom right corner!
![13-Nov-30-2023-09-52-46-7992-PM](https://support.agentfire.com/hs-fs/hubfs/13-Nov-30-2023-09-52-46-7992-PM.png?width=688&height=309&name=13-Nov-30-2023-09-52-46-7992-PM.png)